HomeRefund, Replacement, Return, and Technical Support Policy

Refund, Replacement, Return, and Technical Support Policy

Refund, Replacement, Return, and Technical Support Policy

Last Updated: May 1, 2024

Introduction

Welcome to raviengg.com. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

User Obligations

  • Lawful Use: You agree to use our services for lawful purposes only and in a way that does not infringe the rights of others.
  • Prohibited Activities: You must not misuse our website by introducing viruses, trojans, or other material that is malicious or technologically harmful.
  • Content Responsibility: You are responsible for any content you upload or share on our website and must ensure it does not violate any laws or third-party rights.

Intellectual Property Rights

  • Ownership: All content, including text, graphics, logos, and software, is the property of raviengg.com or its licensors. Unauthorized use of this content is strictly prohibited.
  • User-Generated Content: By submitting any content to our website, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and modify such content.

Limitation of Liability

  • No Warranty: Our services are provided on an “as-is” and “as-available” basis without any warranties of any kind, either express or implied.
  • Liability Limit: We will not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in [State], India.

Dispute Resolution

Disputes will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration will take place in [City], India.

Modification of Terms

We may modify these Terms at any time. Changes will be notified via our website. Your continued use of our services after changes constitutes acceptance of the revised Terms.

1. General

This policy applies to purchases made from the website WWW.RAVIENGG.COM (the “Website”), operated by RAVI ENGINEERING WORKS (“We,” “Our,” “Us”). By transacting with us, whether through online, offline, or third-party channels, you agree to be bound by the terms of this policy. Please review it thoroughly before making a purchase.

2. Definitions

  • Business Days: Refers to weekdays excluding public holidays or bank holidays in India or in the state where our office is located.
  • Customer: Any individual who purchases goods or services for personal use, not for resale.
  • Date of Transaction: The date on which the product or service is purchased, including renewals.
  • Website: The online platform accessible at WWW.RAVIENGG.COM.

3. Refund Policy

3.1 Eligibility for Refund

  • Refund requests must be made within 1 day of receiving the product.
  • Returns are accepted for products that are faulty or deficient, provided relevant proof is supplied and accepted by us.
  • Refunds will not be processed for incorrect orders placed by the customer.

3.2 Process for Refund

  • Refunds will be processed within 14 days of receiving the returned product and verifying the issue.
  • The refund will be credited to the original payment method, excluding shipping and handling charges.
  • Cash on Delivery (COD) purchases will be refunded via bank transfer.

3.3 Exceptions

  • Digital products, sale items, and certain categories such as clay, tools, inks, and electrical components are non-refundable unless defective.

4. Replacement and Return Policy

4.1 Eligibility for Replacement

  • Products damaged during transit must be reported within 2 hours of receipt.
  • Replacements will be provided if the product is defective and the same model is in stock. If out of stock, a waiting period of up to 6 weeks may apply.

4.2 Return Process

  • Contact us at support@raviengg.com with proof of purchase and issue description.
  • The product must be returned in its original condition and packaging, including all accessories.
  • The cost of return shipping is the responsibility of the customer.

4.3 Conditions for Return

  • The returned product must be in the same condition as received.
  • We do not accept liability for damages during return transit. It is the customer’s responsibility to ensure proper packaging.

5. Products Damaged During Transit

  • Damaged products must be reported within 2 hours of receipt.
  • We will arrange for repair, replacement, or refund once the issue is verified.
  • The customer must return the product in the condition it was received, along with any packaging.

6. Order Issues

6.1 Unconfirmed Orders with Deducted Amount

  • If your order is not confirmed but the amount is deducted, contact your bank. If unresolved within 7 days, contact us at info@raviengg.com.

7. Exemptions

We may refuse to provide a refund, replacement, or return in the following cases:

  • The product is a sale or promotional item.
  • The product has been used, tampered with, or damaged due to improper use or electrical issues.
  • The product is not in the same condition as when delivered or the return window has expired.

8. Rules for Returning Products

  • Requests for cancellation or return must be made via email with a detailed problem description.
  • Products must be returned in their original condition and packaging.
  • We are not liable for damages during return transit. Proper packaging is the customer’s responsibility.

9. Shipping Costs

  • The customer is responsible for all costs related to the return, including packaging and shipping.
  • The risk of loss during return transit lies with the customer.

10. Products Containing Data

  • Backup and remove any personal data from the device before returning it. We are not liable for data loss.
  • Your data privacy is governed by our privacy policy available at https://www.raviengg.com/contact-us/.

11. Response Time

  • Refunds are typically processed within 30 business days after the quality check.
  • Delays due to banking or third-party issues are beyond our control.

12. Cancellation of Return Request

  • A return or refund request can be cancelled by contacting customer care at info@raviengg.com.

13. Refusal of Return or Refund Request

  • We reserve the right to refuse any return or refund request that does not comply with this policy or applicable laws.

14. Changes to This Policy

  • We may update this policy periodically. Any changes will be posted on our website. Continued use of our services indicates acceptance of the new terms.

15. Force Majeure

  • We are not liable for delays or failures due to events beyond our control, including natural disasters, pandemics, and other unforeseen circumstances.

16. Technical Support

  • For product-related technical support, email us at info@raviengg.com during working hours (10 AM to 5 PM, excluding lunch break from 12 PM to 1:30 PM). Support is provided by appointment only.

17. Contact Us